Refund Policy
Our commitment to fair and transparent refunds
Last updated · December 6, 2025
Overview
At SpectroNova, we want you to be completely satisfied with our vehicle leasing management platform. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting them.
7-Day Money-Back Guarantee
We offer a full refund within 7 days of your first paid subscription charge. No questions asked.
Eligible for Refund:
- First-time subscribers only
- Within 7 calendar days of payment
- Monthly and annual plans
Refund Process:
- Request processed within 1 business day
- Refund to original payment method
- Appears in 5-7 business days
Early Access Program
Early Access participants enjoy 1 month completely free with no credit card required. Since no payment is made during the trial period:
- No refund is necessary - you're not charged anything
- Cancel anytime during the 1-month period
- The 7-day money-back guarantee applies to your first paid charge after the trial
What's Not Refundable
The following are not eligible for refunds:
After the 7-Day Period
- Partial month subscriptions
- Unused time in your billing cycle
- Subscription renewals (monthly or annual)
- Downgrade from a higher tier plan
Annual Subscriptions
- Refunds are only available within the first 7 days of the initial annual purchase
- No partial refunds for remaining months if cancelled mid-year
- Renewal charges are not refundable after the 7-day window
Add-Ons and Extras
- Additional user seats purchased mid-cycle
- One-time setup or implementation fees
- Custom development or integration work
- Training sessions already delivered
Account Violations
- Accounts terminated for Terms of Service violations
- Fraudulent or abusive usage
- Chargebacks or payment disputes already initiated
Special Circumstances
We may consider refunds outside the standard policy in exceptional circumstances:
Service Outages
If SpectroNova experiences significant downtime (more than 48 consecutive hours or 5% of a billing month), you may be eligible for service credits or pro-rata refunds.
Billing Errors
If you were charged incorrectly due to a billing error on our part, we will issue a full refund for the erroneous charge.
Duplicate Charges
Accidental duplicate payments will be refunded in full upon verification.
How to Request a Refund
Step-by-Step Process
- 1Email Us
Send your request to info@spectronova.ai
- 2Include Required Information
Your account email address, the charge date, and reason for refund request
- 3We Review Your Request
Our billing team will review within 1 business day
- 4Refund Processed
If approved, refund is issued to your original payment method
- 5Confirmation Email
You'll receive email confirmation with refund details
Refund Timeline
| Payment Method | Processing Time |
|---|---|
| Credit/Debit Card | 5-7 business days |
| Bank Transfer | 7-10 business days |
| Apple Pay / Google Pay | 5-7 business days |
Currency and Fees
- All refunds are issued in the same currency as the original payment
- SpectroNova does not charge any refund processing fees
- Your bank may have separate policies regarding international refunds
- Exchange rate differences are not compensated for international transactions
Your Account After a Refund
When a refund is processed:
- Your subscription will be cancelled immediately
- Your data will be retained for 30 days
- You can export your data during this period
- After 30 days, all data will be permanently deleted
- You can sign up again at any time with a new subscription
A Note About Chargebacks
We encourage you to contact us directly before initiating a chargeback with your bank. Chargebacks:
- Take longer to process (30-90 days)
- Result in immediate account suspension
- May result in fees for fraudulent disputes
Contact us at info@spectronova.ai and we'll resolve the issue quickly.
Contact Our Billing Team
For refund requests or billing questions:
Response time: Within 1 business day
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